Refund Policy

I offer a 7 day returns policy on all, should you wish to return. All items need to be returned to the Glass Witch in an unused condition.

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I hope you love your item as much as I enjoy creating and sending them. However, if there is a chance you may have changed your mind, or have received an item you’re not happy with, you can return most items to us for an exchange or full refund. You are responsible for the cost of the return.

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I ask that before returning your items, you get in contact with me. Simply pop your order number and email into the contact box to submit your return request and I will get back to you as soon as possible.

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Refunds will be credited to your original payment form and I aim to refund you within 1-5 working days of receiving the returned package. Please allow an additional 1-2 days for returned items to be processed once they reach me, and up to 5 days during busy periods.

These terms and conditions are in addition to your statutory rights.

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If your item is faulty or broken I ask that you provide a photo to ensure a prompt resolution.

I may require your faulty item to be returned to us, if that is the case, we will cover your postage costs.